About Elaine Boutique
ElaineBoutique began with a simple idea:
One dress, worn well, beats a wardrobe full of almosts.
We curate maxi dresses light enough for an Australian summer and considered enough for the days that matter.
Cut to move, easy to wear from morning to evening, and the first thing you reach for again tomorrow.
See Our About UsFrequently Asked Questions (FAQ)
How long will my order take to arrive?
Orders are processed within 1–3 business days (Monday to Saturday). Once your order has shipped, delivery takes a further 6–10 business days (Monday to Friday), which means most orders arrive within 7–13 business days in total.
Orders placed after our 6:00 PM (AEST) cut-off, on Sundays or on public holidays are processed the next business day. Deliveries to regional and remote areas may take a little longer.
Shipping is free on every order, with no minimum purchase.
Can I return my order if I change my mind?
Yes. You have 30 days from delivery to request a return.
Your item needs to be unworn and unused, with the tags still attached and in its original packaging, and you'll need your receipt or proof of purchase. Email us at info@elaineboutique.com to start a return — please don't send anything back before we've confirmed it, as we can't accept unannounced returns.
There is no restocking fee. Return shipping is arranged and paid for by you. Our fulfilment warehouse is located overseas, so we'll confirm the correct return address in writing once your return is approved.
Once we've received and inspected your return, you'll be refunded to your original payment method within 10 business days. Sale items and gift cards can't be returned.
There's a problem with my order - What should I do?
Email us at info@elaineboutique.com as soon as you can, with a photo or a short video of the item and the packaging.
In these cases you'll receive a refund or a replacement, and you won't need to send anything back. The photo or video is all we need to sort it out for you.
Please check your order as soon as it arrives so we can act quickly.
How do I track my order?
As soon as your order ships you'll receive a confirmation email with your tracking number. You can also follow your parcel at any time on our Track Your Order Page.
If your tracking hasn't updated for several days, or your parcel hasn't arrived within the expected window, email us and we'll chase it with the carrier for you.
Please note that we're unable to deliver to PO boxes, parcel lockers or military addresses, and we can't change a delivery address once an order has entered processing. So it's worth double-checking your address at checkout.
Which payment methods do you accept, and is my payment secure?
We accept Shop Pay, PayPal, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay and Google Pay. All prices are shown in AUD.
Our checkout runs on 128-bit SSL encryption, which scrambles your details while they travel to us. You can see this yourself: look for the closed padlock in your browser and the "https" at the start of our web address.
We never see your full card number. Once your order is complete we can only see your billing and shipping details, your order, and the last four digits of your card.
How can I get in touch?
Email is the quickest way to reach us: info@elaineboutique.com. You can also use our Contact Us page.
We're available Monday to Friday from 09:00 to 17:00 (AEST) and on weekends from 11:00 to 16:00 (AEST), and we aim to reply to every message within 24 hours.
If you're writing about an existing order, include your order number and we'll get to it faster.