Frequently Asked Questions (FAQ)
🚚 Shipping & Delivery
Orders are processed within 1–3 business days (Monday to Saturday). Once shipped, delivery takes a further 6–10 business days (Monday to Friday), so most orders arrive within 7–13 business days in total.
Orders placed after our 6:00 PM (AEST) cut-off, on Sundays or on public holidays are processed the next business day. Deliveries to regional and remote areas can take a little longer.
Because our dresses come from our fulfilment partner overseas rather than sitting in a warehouse down the road. That's a deliberate trade-off: it keeps our prices where they are and it means we're not paying to store hundreds of dresses that nobody has ordered yet.
We'd rather be upfront about the wait than promise you two days and disappoint you.
Yes. Free delivery on every order, anywhere in Australia, with no minimum purchase. There's no threshold to reach and no shipping added at checkout.
We ship throughout Australia, to every state and territory. We don't currently ship anywhere else.
We're unable to deliver to PO boxes, parcel lockers or military addresses (APO, FPO, DPO), so please use a street address at checkout.
As soon as your order ships you'll receive an email with your tracking number. You can also follow your parcel any time on our Track Your Order page.
If your tracking hasn't moved for several days, or your parcel hasn't arrived within the expected window, let us know and we'll chase it with the carrier for you.
🔄 Returns & Refunds
You have 30 days from delivery to request a return, for any reason.
Your item needs to be unworn and unused, with the tags still attached and in its original packaging, and you'll need your receipt or proof of purchase. There's no restocking fee.
Sale items and gift cards can't be returned.
Email us at info@elaineboutique.com with your order number and which item you'd like to return.
Please wait for our confirmation before sending anything back, we can't accept returns that arrive unannounced. Once your return is approved we'll confirm the correct return address in writing.
Two things worth knowing before you post it: our fulfilment warehouse is overseas, and return shipping is arranged and paid for by you, including any customs clearance. Please don't use a service that requires the recipient to clear customs, as our warehouse can't accept those parcels.
In Australia there's no automatic cooling-off period for online purchases the way there is in some other countries. Change-of-mind returns are something a shop chooses to offer, and we do, for 30 days.
Separately, and regardless of our policy, the Australian Consumer Law gives you guarantees that can't be excluded. If an item is faulty, significantly different from its description, or doesn't do what we said it would, you're entitled to a repair, replacement or refund.
Once we've received and inspected your return, we'll let you know whether it's been approved. If it has, you'll be refunded to your original payment method within 10 business days.
Your bank or card provider may take a few days more to show it. If more than 15 business days have passed since we approved your return and you still haven't seen it, email us and we'll look into it.
💳 Orders & Payment
Shop Pay, PayPal, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay and Google Pay.
All prices are shown in Australian dollars (AUD), and that's the amount you'll be charged.
If your order hasn't entered processing yet, we can usually still help. Email us as quickly as you can with your order number and what needs changing.
Once an order has entered processing we can no longer change the delivery address or cancel it, because it's already with our fulfilment team. That usually happens within 1–3 business days.
It's worth taking a moment at checkout to check your address.
It's worth taking a moment at checkout to check your address.stralian dollars (AUD), and that's the amount you'll be charged.
Yes. Our checkout runs on 128-bit SSL encryption, which scrambles your details while they travel. You can see it for yourself: look for the closed padlock in your browser and the https at the start of our address.
We never see your full card number. After your purchase we can only see your billing and shipping details, your order, and the last four digits of your card.
Yes. Our checkout runs on 128-bit SSL encryption, which scrambles your details while they travel. You can see it for yourself: look for the closed padlock in your browser and the https at the start of our address.
We never see your full card number. After your purchase we can only see your billing and shipping details, your order, and the last four digits of your card.
Yes, by email, usually within a few minutes. If it hasn't arrived after an hour, check your spam or promotions folder before getting in touch, that's where it ends up nine times out of ten.
👗 Products
Each product page lists the measurements for that specific piece in centimetres. The most reliable way to choose is to measure something you already own and love the fit of, and compare.
Our styles are cut on the slim side. If you're between sizes, or you prefer a looser fit, go one size up.
Sizing varies between categories — a knit and a tailored trouser will not fit the same way, so check the measurements on each page rather than assuming your usual size.
Very nearly, but not exactly. Every screen renders colour slightly differently, and daylight changes how a fabric reads. Our photographs are taken in soft, even light and we don't adjust colours to make them look richer than they are.
If a shade matters to you, ask us before you order and we'll describe it honestly.
Our collection is small and we restock in limited runs, so pieces do sell out. Email us with the item and size you're after and we'll tell you whether it's coming back and roughly when.
Most of what we sell is happiest on a cold gentle wash, inside out, dried in the shade rather than direct sun. Australian sun fades a print faster than any washing machine will.
Knitwear is the exception: lay it flat to dry rather than hanging it, or it will stretch out of shape.
Specific care instructions are on the label of each garment.
💬 Customer Care
Email us at info@elaineboutique.com with your order number and a short description of what's wrong. If it's something we can see, a photo helps.
We're a small operation and we read every message ourselves, so you won't be passed around.
Send us a photo or a short video of the item and the packaging, and we'll sort it out.
For anything that arrives damaged, incorrect, or never arrives at all, you'll receive a refund or a replacement and you won't need to send anything back. The photo is all we need.
Email is quickest: info@elaineboutique.com
You can also use our Contact Us page, or call +61 3 4328 3837.
We're here Monday to Friday, 09:00 – 17:00 (AEST) and weekends, 11:00 – 16:00 (AEST), and we reply to every message within 24 hours.