Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@elaineboutique.com.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@elaineboutique.com.
Return Address
Please note that our fulfilment warehouse is located overseas. Do not send returns to our Australian address — packages sent there cannot be received or processed.
Once your return has been approved, we will confirm the correct return address in writing. All approved returns are sent to:
Yuantong Express, No. 409 Suxi, Yiwu Town, Yiwu, Zhejiang, 310000, China
Return shipping must be arranged and paid for by the customer, including any customs clearance. Please do not use a delivery method that requires the recipient to clear customs, as our warehouse is unable to accept packages sent this way.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For damaged, incorrect or lost items, photo or video evidence allows us to resolve your claim quickly, and no return shipment is required.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@elaineboutique.com.
Contact Information
Store name: ElaineBoutique
Company name: Revydeya
Company Address: Kardeel 3, Raamsdonksveer, Noord-Brabant, 4941LR, Netherlands
Warehouse Address: 71B George Street, Morwell, VIC 3840, Australia
Company nr.: 84522038
Phone: +61 3 4328 3837
Email: info@elaineboutique.com
Monday to Friday | 09:00 – 17:00 (AEST)
Weekends | 11:00 – 16:00 (AEST)